As we work towards improving our standard of service, we aim to provide our service efficiently and effectively. To this end,we have set out below the time frames within which you can expect us to deliver the respective services.

Our Purpose

This Charter sets out our commitment to delivering a standard of customer service. It outlines the type of service we aim to provide, how to contact us, if goes wrong and how serve you. At Develop Bank Limited (UDBL), we are committed to ensuring that our products and services are reliable and effective in accordance with our client service

Client Obligations

Uganda Development Bank clients are obliged to:

  • Treat our staff with courtesy
  • Not to offer inducements to stuff nor solicit for favours from the Bank
  • Attend scheduled meetings on time
  • Timely respond to requests for information precisely, accurately and
    comprehensively
  • Abide by any other statutory requirements
  • We take our service standards seriously.

Committed to helping when you need us

Resolve walk-in enquiries
We will endeavor to resolve all customer enquiries as follows: Where no follow up is required, within 1st visit; Where follow up and feed-back is required, within three (3) working days from enquiry date; Where enquiry is complex, you will be attended to in an efficient and timely manner and updated on the progress.

Resolve phone enquiries
We will endeavor to resolve all phone enquiries as follows; Where no follow up is required, within first call; Where follow up and feedback is required, within three (3) working days from the enquiry date; Where enquiry is complex, you will be attended to in an efficient and timely manner and updated on the progress.

Respond to written enquiries
We will endeavor to resolve all written enquiries as follows; Where no follow up is required, within 24 hours; Where follow up and feedback is required, within three (3) working days from the enquiry date; Where enquiry is complex, you will be attended to in an efficient and timely manner and updated on the progress.

Committed to listening

Respond to customer complaints fairly, consistently and promptly.
We will endeavor to get 100% of customers satisfied with the way their complaints have been handled.

Actively seek your thoughts and suggestions on how we can serve you better
We welcome any suggestions in person or through the Bank’s contact email.

Whistle blowing
All complaints and calls will be handled objectively with strict confidentiality. Response shall be within 24 hours. Call +256 312 355510 or +256 312 355551

Easy Access To Credit

Aim to serve our customers promptly.
We will endeavor to process credit applications efficiently and speedily, provided all necessary and completed documents have been submitted to the Bank.We will endeavor to issue our successful customers with offer letters within 21 working days after receipt of application.

Aim to provide you with friendly and helpful service whenever you deal with us
Our professional team will endeavor to provide courteous and satisfactory service.

Help you to make the right product choices
Provide products and services that meet your investment needs.

FOR YOUR FEEDBACK

Uganda Development Bank Ltd
Rwenzori Towers, Wing B.
Plot 6, Nakasero Road
Tel: +256 414 355556
Email: info@udbl.co.ug

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