As we work towards improving our standard of service, we aim to provide our service efficiently and effectively. To this end,we have set out below the time frames within which you can expect us to deliver the respective services.
This Charter sets out our commitment to delivering a standard of customer service. It outlines the type of service we aim to provide, how to contact us, if goes wrong and how serve you. At Develop Bank Limited (UDBL), we are committed to ensuring that our products and services are reliable and effective in accordance with our client service
Uganda Development Bank clients are obliged to:
- Treat our staff with courtesy
- Not to offer inducements to stuff nor solicit for favours from the Bank
- Attend scheduled meetings on time
- Timely respond to requests for information precisely, accurately and
- Abide by any other statutory requirements
- We take our service standards seriously.